The Napoleon Philosophy
House & Heart
The Napoleon House & Heart is the philosophy that guides everything we do.
It reflects our belief that elevating life at home starts with genuine care—for the spaces people live in, the moments they share, and the comfort they rely on every day. It also recognizes that our Associates deliver this by being guided by our values. We design innovative, high-quality products and build trusted relationships and creating meaningful experiences. This combination leads to products loved by customers around the world.
Vision
Defining the future of home living through innovation built better.
Purpose
To elevate everyday experinces so you love being home.
Culture
At Napoleon, we support one another. Together, we create exceptional customer experinces.
Guiding Principles
G
Growth
Sustainable and profitable business
R
Relationships
Putting customers first.
O
Outstanding
Brand and products.
W
Workplace
Creating a responsible and inspired culture.
Core Values
We work with "HEART"...
Honesty
Acting with Integrity
- We value truth and transparency.
- As leaders, we model and lead by example.
- As individuals, we count on each other to do what is right.
- We do the right thing even when it's not acknowledged by others, or convenient for us.
Engagement
Listening to understand and Speaking with Purpose
- We bring passion and energy to work and strive for high quality contribution that drives individual and organizational excellence.
- We consistently seek the voice of our team to collaboratively improve the associate experience.
- We value those who speak thoughtfully, listen carefully and always participate with an open mind.
- We encourage, respect, and actively seek diversity of opinion.
Accountability
Performing with Responsibility
- At the heart of accountability, is reliability and personal responsibility.
- We take initiative! When we see a problem, we move to solve it.
- We are empowered and have the information required to make effective decisions.
- Clarity is a must to set the necessary expectations. Be precise to identify what successful achievement looks like.
- We strive to be socially responsible, supporting our communities and ever mindful of our impact on the planet.
- We take ownership of the outcomes, good and bad. We don't pass the buck!
Respect
Behaving with Care
- We are humble and thoughtful, bringing our very best to each other and ultimately our customers.
- We realize the benefit of differing opinions and insights and provide a safe environment for open communication.
- We provide constructive feedback, and we take criticism without being personally offended.
- We act with consideration and courtesy, honoring and building positive relationships.
Teamwork
Supporting Each Other
- We work as a team to maintain high standards of quality and productivity.
- We proactively plan and drive towards common goals. Collaborate and celebrate!
- We work together to overcome obstacles and we focus on solutions. We arrive every day inspired to make an impact through our talents, passion and hard work.
- We genuinely care and engage in discussion with a purpose of investing in personal and team growth.
- We act without ego or jealousy, while challenging each other to be their best.