Customer Service

Support!

I need help with my Napoleon product.

We want to offer you the quickest way for your problem.

Our dealers have a prioritized treatment as they use our Service portal. The goal is to have a solution within 5 working days!

I don’t know a dealer in my region.

To find a local dealer: Where available? | Napoleon. Every Napoleon dealer is your first contact for orders and solving your complaints.

No matter what the waiting time is, I want to file my complaint via Napoleon anyway.

Name

Surname

E-Mail

Phone

Address

City/Town

ZIP/Postal Code

Region

Productcode Grill / Item number accessory

Serial number of the grill

Picture/copy of invoice

Description of complaint

Picture of complaint

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Bitte lesen Sie die Datenschutzbestimmungen hier.

Veuillez consulter la déclaration sur la protection de la vie privée ici.

Please review our Privacy Policy here for more information.