General Inquiries

We are here to help you with all of your product concerns. 
Click Grills for Grill product questions, warranty claims, or to find replacement parts.
Click Fireplaces or HVAC to find and contact your local Fireplace or HVAC Napoleon Dealer.

Fireplaces Grills Heating / Cooling

For assistance please call: 1-866-820-8686

Hours of Operation: Monday - Friday:8:30am - 5:00pm ET - For Fireplace & HVAC support
 8:30am - 8:00pm ET - For Grills support





Partnerships & Media Inquiries

We're always looking to partner and connect with great brands.

Contact us

Become a Dealer

Thinking of becoming a dealer? As a Napoleon dealer you'll experience exclusive perks and benefits to help you succeed. Be part of a quickly growing networking that supports and invests in their dealers.

Learn more