Shop Online
Pickup In Store
Online orders are fulfilled by your local authorized dealer. This also means that you can purchase all of your Napoleon necessities in one easy location as we connect online customers to their local Napoleon store.
(Shipping Fees Apply)
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Featured Gas Grills & Covers
Frequently Asked Questions
How long does it take to process an order?+
- Orders received by 2PM EST/EDT will be processed within 24 Hours
- Orders received after 4PM EST/EDT will be processed within 24-48 Hours
- Orders received over the weekend will be processed the following Monday
How does my Napoleon get shipped to me?+
Once an order is processed, you can expect a call from your dealer to setup a delivery date and time. Grills and Electric Fireplaces will be delivered in a box unassembled to your driveway unless paid for additional services such as “Assemble and Deliver” (available for gas cart grills only).
What is your return policy?+
Items purchased on Napoleon.com or through Napoleon Customer Experience that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.
Upon receipt and inspection of the item(s) by Napoleon, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are non-refundable for orders.
Please contact Napoleon Customer Experience at +1-855-346-2787 to assist with your return.
What is the cost of shipping?+
Order fulfilled by Dealer
Product or Type | Flat Rate |
---|---|
Gas Grills (Cart Models) | $75 |
Charcoal Grills | $25 |
Portable Grills | $25 |
Electric Fireplaces | $50 |
Accessories (Covers, Rotisserie Kits, BBQ Tool Sets, Service Kits) | $15 |
Assemble and Deliver (available for Gas Grill Cart Model only) | $125 |
Order fulfilled by Napoleon Direct
Product or Type | Flat Rate |
---|---|
Gas Grills (Cart Models) | $200 |
Charcoal Grills | $100 |
Portable Grills | $100 |
Electric Fireplaces | $150 |
Accessories (Covers, Rotisserie Kits, BBQ Tool Sets, Service Kits) | $18 |
How does buy online, pickup in-store work?+
Your order is assigned to an authorized Napoleon dealer and they are notified electronically. Using on-hand inventory, the selected dealer will prepare your order for in-store pickup. The grill or electric fireplace will be brand new in a box, unassembled. It is best to call or email your selected dealer should you have any questions about your order. Check your email for contact information.
What locations can I pickup my order in-store?+
Alberta
- Calgary
- Edmonton
- Medicine Hat
British Columbia
- Vancouver
- Victoria
Manitoba
- Brandon
- Winnipeg
New Brunswick
- Moncton
Newfoundland
- No Available Locations
Nova Scotia
- Halifax
Ontario
- Barrie
- Burlington
- Guelph
- Hamilton
- Midland
- Mitchell
- Newmarket
- Ottawa
- Sudbury
- Thunder Bay
- Toronto
- Windsor
Prince Edward Island
- No Available Locations
Quebec
- Longueuil
- Quebec City
Saskatchewan
- Regina
- Saskatoon