Barbecues

Shop Online
Pickup In Store

Online orders are fulfilled by your local authorized dealer. This also means that you can purchase all of your Napoleon necessities in one easy location as we connect online customers to their local Napoleon store.
(Shipping Fees Apply)

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Easy Purchase Options
Our buying options accept all major credit cards, as well as Apple and Google pay, making it even easier to join the Napoleon Family!

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Flexible Delivery
Select the option that works best for you. Pick up your purchase for free in-store, or request home delivery and assembly for a flat fee.

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Superior Service
Access to our team of customer care associates will be even easier. Shop with confidence and if you have any questions, the local dealer you purchased your new Napoleon from can also provide assistance.

 

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More About our
Barbecue Features

Learn More

Featured Gas Grills & Covers

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prestige-500-rsib-ss-o2o

Prestige 500 RSIB

P500RSIBNSS-3

View

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prestige-500-rsib-bk-o2o

Prestige 500 RSIB

P500RSIBPK-3

View

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roguext-425-sib-ss-o2o

Rogue XT 425 SIB

RXT425SIBNSS-1

View

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freestyle-425-o2o

Freestyle 425

F425DNGT

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freestyle-365-o2o

Freestyle 365

F365DNGT

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grill-cover-61500-o2o

Prestige 500 & PRO 500 Grill Cover

61500

View

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grill-cover-61444-o2o

Freestyle Grill Cover

61444

View

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grill-cover-61427-o2o

Rogue 425 Grill Cover

61427

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View Our Electric Fireplaces

Frequently Asked Questions

How long does it take to process an order?+

  • Orders received by 2PM EST/EDT will be processed within 24 Hours
  • Orders received after 4PM EST/EDT will be processed within 24-48 Hours
  • Orders received over the weekend will be processed the following Monday

How does my Napoleon get shipped to me?+

Once an order is processed, you can expect a call from your dealer to setup a delivery date and time. Grills and Electric Fireplaces will be delivered in a box unassembled to your driveway unless paid for additional services such as “Assemble and Deliver” (available for gas cart grills only).

What is your return policy?+

Items purchased on Napoleon.com or through Napoleon Customer Experience that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.

Upon receipt and inspection of the item(s) by Napoleon, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are non-refundable for orders.

Please contact Napoleon Customer Experience at +1-855-346-2787 to assist with your return.

What is the cost of shipping?+

Order fulfilled by Dealer

Product or TypeFlat Rate
Gas Grills (Cart Models)$75
Charcoal Grills$25
Portable Grills$25
Electric Fireplaces$50
Accessories (Covers, Rotisserie Kits, BBQ Tool Sets, Service Kits)$15
Assemble and Deliver (available for Gas Grill Cart Model only)$125

Order fulfilled by Napoleon Direct

Product or TypeFlat Rate
Gas Grills (Cart Models)$200
Charcoal Grills$100
Portable Grills$100
Electric Fireplaces$150
Accessories (Covers, Rotisserie Kits, BBQ Tool Sets, Service Kits)$18

How does buy online, pickup in-store work?+

Your order is assigned to an authorized Napoleon dealer and they are notified electronically. Using on-hand inventory, the selected dealer will prepare your order for in-store pickup. The grill or electric fireplace will be brand new in a box, unassembled. It is best to call or email your selected dealer should you have any questions about your order. Check your email for contact information.

What locations can I pickup my order in-store?+

Alberta

  • Calgary
  • Edmonton
  • Medicine Hat

British Columbia

  • Vancouver
  • Victoria

Manitoba

  • Brandon
  • Winnipeg

New Brunswick

  • Moncton

Newfoundland

  • No Available Locations

Nova Scotia

  • Halifax

Ontario

  • Barrie
  • Burlington
  • Guelph
  • Hamilton
  • Midland
  • Mitchell
  • Newmarket
  • Ottawa
  • Sudbury
  • Thunder Bay
  • Toronto
  • Windsor

Prince Edward Island

  • No Available Locations

Quebec

  • Longueuil
  • Quebec City

Saskatchewan

  • Regina
  • Saskatoon