Customer Reviews

Don’t take our word for it! Read real customer reviews for Napoleon Heating & Cooling Systems, and explore our top-rated products, as ranked by homeowners like you.

Proudly Canadian made and built to last.

Don’t take our word for it! With over 38 years of experience in developing high-quality home comfort solutions, Napoleon introduced fresh new trends to the industry like the innovative Sureview Burner window; the first in the industry!

Maintaining this commitment to fresh design concepts and exceptional quality, Napoleon has worked hard to earn a reputation as a manufacturer of some of the leading heating and cooling systems in the industry.

Read authentic reviews from homeowners like you who have experienced the Napoleon difference. 

Need Help?

We're here to help! For servicing, installation and parts please contact your local Napoleon dealer.

What are Customers Saying About Napoleon Heating & Cooling Systems?

  • Superior, stylish design
  • Advanced engineering delivers remarkable efficiency
  • Noticeable reductions in utility costs
  • Competitive price and outstanding value
  • Improvement in air quality
  • Quiet operation
  • Compact options to fit small spaces without sacrificing performance
  • Outstanding home comfort, even during the coldest winters
  • Robust warranty protection

Your Feedback Matters to Us

How do we evolve our products?
Through a dedication to maintaining a continuous feedback loop; listening to what our customers want in a home comfort product and delivering on these changes. 

We owe much of our success and reputation to our dealers, who share our passion for honest and reliable service excellence. We partner with dealers who go above and beyond to ensure that you have the services, resources, and support you need, when you want it.

We love to hear your feedback on the performance of your Napoleon HVAC System, as well as your experience as a Napoleon customer.