Fireplace Safety Alerts
GD3200 Fireplace Safety Alert – Propane Models Only
This GD3200 Fireplace Safety Alert is related to propane models only. If your GD3200 operates with natural gas, it is not affected and there is no need for any concern.
These GD3200-P propane models were sold between 1992 and 2002 with either flat or bay window glass front.
To determine if your Napoleon Gas Fireplace is the model GD3200-P affected by this Safety Alert, please check the rating plate located behind the lower louvred access door as illustrated in the photographs below.
While we are only aware of one single incident, out of concern for our Customers’ welfare and safety, we ask that you discontinue using your GD3200-P immediately and contact your local Authorized Napoleon Fireplace Dealer to arrange for a free upgrade kit to be installed on your fireplace. If you are unsure who to contact, see our Dealer Locator on this website for the Dealer closest to you.
Rating Plate Location Model Number
If you have any questions regarding this Safety Alert you can also call our Customer Solutions Centre at 866-539-2039 or email us at firstname.lastname@example.org.
Rating Plate with model number located behind the lower louvered access door.
GDI44 Fireplace Safety Alert
This GDI44 Fireplace Safety Alert is concerned with propane burning models only for serial numbers below GDI44006997. If your GDI44 insert uses natural gas, your GDI44 insert is not affected and there is no need for concern.
While we are only aware of one single incident, out of concern for our Customers’ welfare and safety, we ask that you discontinue using your GDI44 Propane Gas Insert and immediately submit your request for the upgrade kit which will be sent directly to you.
To better serve you, we ask that you fill in all of the fields below including model and serial number of your propane GDI44 gas insert. This number can be found behind the right side door panel of the insert, next to the gas valve.